Shipping Policy

This policy is issued by Signature Scouts Ltd. Our registered office is not the address for sending items for signing.

1. Sending your item to us

After booking you will receive an email confirming the address you should ship your item to. We strongly recommend a fully tracked + signed-for service with appropriate insurance, packaged so the item cannot move inside the box. Items posted to us travel at your own risk and we cannot reimburse losses caused by inadequate packaging or uninsured shipping.

2. Postage options for return

Return postage is selected per-event at checkout. All postage options offered through Signature Scouts are fully insured to the limit shown alongside each option. If your item's value exceeds the highest tier shown, please email us before booking so we can arrange bespoke courier cover.

3. Timelines

Items are shipped back to you within 5 working days of the event ending, using the postage option you selected. You will receive a tracking number by email when the parcel is collected. Cross-border shipments may take longer due to customs processing.

4. Cross-border & international shipping

Customers outside the UK are responsible for any import duties, taxes or customs fees levied by the destination country. We declare items at their fair market replacement value (i.e. the figure you provided at checkout) on the customs label, as required by law. We cannot under-declare items.

5. Lost or damaged in transit

Claims for items lost or damaged on the return leg must be made through the courier's insurance policy. We will provide the proof-of-postage, weight/dimensions and packaging photos required to support your claim, and will assist with the claim wording where helpful.

6. Delivery information and privacy

We use the recipient’s name, return address and parcel information to fulfil delivery. Couriers, customs authorities and insurers may receive relevant contact, item and declared-value details where required. Cross-border delivery may involve processing outside the UK. Please tell us promptly if delivery details change and avoid including unnecessary personal information in parcels or instructions. Our Privacy Policy explains recipients, transfers, retention and your rights. Your statutory rights are unaffected.

Company and contact details

Signature Scouts Ltd 2026 © Registered in England and Wales (Company Number: 17286860). Registered office: 167-169 Great Portland Street, London, England, W1W 5PF

Email: Signaturescoutshq@gmail.com. Use this address for customer service, privacy questions and data-rights requests.

The registered office is for legal correspondence. Please do not send items for signing there; use the delivery instructions supplied with your booking.