Returns Policy

This policy is issued by Signature Scouts Ltd and covers what happens to your item — the comic, book, photo or memorabilia you send us. For monetary refunds on the booking itself, see the Refund Policy.

1. Returning your item to you

After the signing we ship your item back using the postage option you selected at checkout. Items are dispatched within 5 working days of the event ending, fully insured to the limit of the courier tier you chose, and we email tracking when the parcel leaves us.

2. If you change your mind before the event

You can cancel up to 72 hours before the event for a full refund (subject to the timings in our Refund Policy). If you have already shipped your item to us, we will return it to you at your cost via your choice of courier.

3. Items arriving damaged after signing

We photograph and document items immediately before they leave us. If an item arrives back to you damaged in transit, the claim is made through the courier's insurance — we will supply the proof-of-postage, photos and packaging notes you need.

4. Items you no longer want after signing

Once your item has been signed it cannot be "un-signed", and we cannot accept returns or issue refunds on the basis that you have changed your mind about the signature, the pen colour, the placement, the personalisation, or the resale value.

5. Personal information in return records

We use your booking reference, contact details, return address and relevant item or damage evidence to arrange a return and resolve claims. Relevant details may be shared with the courier or insurer. Avoid including unrelated people or sensitive information in photographs. See our Privacy Policy for lawful bases, retention and data-rights requests. This policy does not restrict your statutory rights.

Company and contact details

Signature Scouts Ltd 2026 © Registered in England and Wales (Company Number: 17286860). Registered office: 167-169 Great Portland Street, London, England, W1W 5PF

Email: Signaturescoutshq@gmail.com. Use this address for customer service, privacy questions and data-rights requests.

The registered office is for legal correspondence. Please do not send items for signing there; use the delivery instructions supplied with your booking.